How complex is designing large-scale B2B systems? Take Malaysia as an example—this country, with a population of approximately 14 million, is home to a diverse mix of ethnic groups, including Chinese, Malays, and Indians. Each group communicates in different languages such as Malay, English, Mandarin, and Tamil, alongside more than five other regional languages. This cultural fusion ultimately shapes Malaysia’s unique identity.

Similarly, B2B systems must accommodate diverse needs and facilitate collaboration through seamless integration. The goal of design is not to “standardize” different languages or cultures but to harness this diversity as a strength—ensuring each component functions effectively while enriching the entire ecosystem. I see every manufacturing scenario as a puzzle piece, bringing together various processes and roles to build a cohesive system. By designing for different devices and application scenarios, we create an ecosystem that embraces differences and fosters collaboration—just like Malaysian culture, thriving through diversity.